FAQs

coffee

Which coffees have the most caffeine?

Robusta coffees tend to have twice the amount of caffeine as Arabica coffees.

If you like to get technical, here is some knowledge from one of our staff coffee experts:

Caffeine is stable within the coffee during roast, and does not change - if you are measuring your coffee volume-metrically vs. by weight since dark roasted coffee is larger (or is less dense due to roasting) you can fit less of it into a scoop than light coffee. The more coffee you have the more caffeine you'll get. But by weight/mass alone you'll have equal amounts and caffeine content will remain the same no matter the roast profile.

How much caffeine is in your coffee products?

Espresso Capsules: ~60 mgs per ounce brewed

Cappuccinos: 15-25 mgs per serving

Cocoas: 5-8 mgs per serving

Coffees: 90-150 mgs per

Do your coffee products contain gluten?

Our coffee products are gluten-free.

Are your products GMO free?

Our coffees are GMO free.

What is the allergy information for your coffee products?

Our coffees and flavored coffees do not contain any allergens. Our Hot Cocoa and Cappuccino mixes contain milk.

What is the nutrition information for your products?

Each single serving of our coffees contain zero calories and are fat free. Our cappuccinos, cocoas and lattes range from 70-80 calories and 3-5 grams of fat per serving.

Can I re-use a single serve coffee pod?

Our coffee products are designed for one-time use only.

What type of beans are used in your coffees?

We source our coffee from more than 25 countries aroundthe world. Thevast majority of our beans are 100% Arabica coffeebeans, which are knownfor their quality, taste and smooth flavor.

Are your single serve coffee pods BPA free?

We offer BPA free coffee pods.

Why doesn’t my store carry certain coffee flavors/ box sizes?

Please let your local store know that you want them to stock our brands of coffee!

Or, save a trip to the store, order now and we will quickly and safely deliver to you for a small shipping fee of $5.99

Who should I contact if I have questions or concerns about your coffeeproducts?

Please email us at supportdesk@victorallen.com

subscription

How do I set up a monthly coffee subscription?

On a product page, select the monthly subscription purchase option and add the item to your cart. You will receive 20% off your order for creating your monthly coffee subscription!

How do I change my coffee subscription?

Follow this simple process found here:

Add your new coffee subscription to the cart and checkout as you normally would.

After checkout is complete, navigate to My Account from the main navigation.

Click on Subscriptions.

Find your Previous Subscription that you’d like to cancel and click View.

Click on Cancel Subscription.

Provide a reason for the cancellation and click Submit & Cancel.

Why can’t I order any product on subscription?

Not all products qualify for subscription service, limited time offerings, seasonal and specialty items may not apply.

How do I know if a product is available on subscription?

Simply look for the “20% OFF AUTO SUBSCRIPTION” on our product display pages.

shipping & returns

Do you offer free shipping for your coffee products?

Our everyday low price ensures the best value to you, while shipping quickly and safely to your door, at a low shipping cost of $5.99.

How long will it take for my order to be delivered?

We offer 2-5 day flat rate shipping. We also offer a subscription model that automatically delivers your order to your home or business.

Where is my order?

Check your order anytime by viewing your account. Orders may be a bit delayed during unexpected high-volume times. Please note that orders containing multiple items may arrive separately (occasionally on different days). A UPS tracking number is provided upon departure.

What is your return policy?

Products are not eligible for return or exchange. Shipping is non-refundable.

Once your order is submitted, we are unable to cancel or modify that order. (Subscription order changes apply to future subscription orders only.)

Please call customer service if you have any inquiries.

We are here to help:

Phone : 920.375.5199

Email : supportdesk@victorallen.com

Or contact us here.

account

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discounts

Does Victor Allen’s have a wholesale program?

Yes, information regarding reselling of our products, bulk order quantities and/or wholesale inquiries are handled by our Sales Team. Please contact us at supportdesk@victorallen.com and your information will be forwarded appropriately. *MAP/Reseller Policy applies.

Are there any current coupons or promotions?

To keep things fresh, we offer special offers through out the year. And we make the process super simple: find the code on our homepage during a sale or have your code delivered right to your inbox. Apply the code at checkout, press update and watch the prices drop. Make sure to opt-into our email lists to be included in our sale notices.

Are there any coupon code exclusions?

To keep things fair, we have a few rules:

1. One code per order.

2. Coupons do not apply to previous orders.

3. Coupons do not apply to subscription orders.

4. Coupons are time sensitive, don't dilly dally.

Nothing too crazy, but the rules are the rules. So please keep them in mind.

How can I stay in the loop for Future Promotions?

To get the most up-to-date info on all of our promotions, be sure to follow us wherever you like to hang out.

Facebook

Instagram

Our social profiles announce the public stuff, but if you want to receive exclusive offers, you should join our email list.

sign up for

newsletter

It’s totally free, and we promise we won’t blow up your inbox.

pop. pour. brew. enjoy.

Become your Own Barista